Refund Policy — Hantian Store
Custom and made-to-order products
Sublimation products printed with your design and custom gang sheets are made to order and final sale — they cannot be resold, so we cannot accept returns on them.
Defective, damaged, or wrong items
If your order arrives defective, damaged, or different from what you ordered, contact us within 7 days of delivery at hantianstudio@gmail.com with photos, and we will replace it or refund you.
DTF transfer films
Unused DTF film in its original condition may be returned within 14 days of delivery for a refund. Return shipping is the customer’s responsibility.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days.